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Aer Lingus Launches Digital Support Tool To Remove Confusion Regarding Travel Restrictions

Published on Aug 24 2021 1:00 PM in General Industry tagged: Aer Lingus / COVID-19 / Air Travel / EU Digital COVID Certificate / Irish Air Travel

Aer Lingus Launches Digital Support Tool To Remove Confusion Regarding Travel Restrictions

Aer Lingus has launched a digital support tool to remove confusion regarding travel restrictions.


In a statement published on its website, Aer Lingus said, "With consumer confidence in travel slowly returning, Aer Lingus has introduced a new digital travel support tool designed to remove confusion regarding travel restrictions and entry requirements for all Aer Lingus destinations.

"The interactive tool on, powered by Sherpa, allows Aer Lingus customers to search destinations and retrieve up-to-date tailored travel information based on their specific circumstances including vaccination status, return travel and flight connection requirements.

"Since Ireland's lifting of the ban on non-essential travel on 19th July, Aer Lingus has noted a high volume of queries from customers confused by the entry requirements, restrictions and documentation needed for their journeys. The new Aer Lingus Travel Support Tool helps to address these concerns by providing clear information, pulled from multiple official sources. Customers can get clarity on the types of COVID tests accepted, age criteria for testing of children and any exemptions that may apply at each destination."

Aer Lingus Chief Digital And Information Officer Statement

In a statement also published on Aer Lingus's website, Aer Lingus chief digital and information officer Dave O'Donovan said, "Since returning to travel, feedback from our customer service and social media teams, has made it clear that customers are concerned about what the requirements are for travel, particularly relating to location specific documentation, quarantine updates, and the Digital COVID Cert.

"We are proud to partner with Sherpa on the integration of this new interactive search tool on This tool will help to boost confidence in the travel experience, assuring customers of the steps they need to take to ensure a smooth and seamless journey."

© 2021 Hospitality Ireland – your source for the latest industry news. Article by Conor Farrelly. Click subscribe to sign up for the Hospitality Ireland print edition.

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