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Ryanair Selects Candidates For Its First Customer Advisory Panel

Published on Jul 7 2021 1:30 PM in General Industry tagged: Ryanair / Airline Industry

Ryanair Selects Candidates For Its First Customer Advisory Panel

Ryanair has unveiled its Customer Advisory Panel, which is made up of seven customers from six European countries.

Having received over 10,000 applicants from 16 countries across Europe, the seven successful candidates will travel to Dublin for the first of the Customer Advisory Panel meetings in September 2021, coming together to provide feedback and recommendations that will help the airline improve its guest services.

Customer Advisory Panel

While interest for the panel was strong across all markets, the UK was ahead with almost a third of applicants, closely followed by Ireland (20%), Italy (14%), Spain (12%), Germany (9%), France (7%) and Poland (6%).

The selected panellists range in age from 20 to 66, and come from Ireland, Poland, Spain, Italy, Germany, and the UK.

Ryanair will welcome the panel to Dublin in September for the first of the Customer Advisory Panel meetings, with future meetings to take place in other major European cities such as Madrid, Rome, Berlin, Warsaw, and more.

Flights and hotel accommodation for panel members (and a partner) will be provided and panel members will have the opportunity to explore Dublin on their 2-night trip.

Ryanair Customer Improvements Program

The input from the panel will help shape Ryanair’s ongoing customer improvements program, re-enforcing Ryanair’s commitment to delivering the lowest fares, on-time flights and great customer service.

Ryanair’s director of marketing & digital, Dara Brady said, "We were delighted with the level of interest that this Customer Advisory Panel attracted all across Europe, having received over 10,000 applications from across the 16 countries in which we operate and are really looking forward to meeting the successful candidates in Dublin this September."

"The panel is a diverse cross-section of Ryanair customers, equipped with valuable insights, who possess great energy and we are excited to have them on board to help us drive improvements in Ryanair’s customer care and service," added Brady.

© 2021 Hospitality Ireland – your source for the latest industry news. Article by Conor Farrelly. Click subscribe to sign up for the Hospitality Ireland print edition.

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