The award is judged on guest satisfaction scores, as well as a Preferred quality audit, carried out by Deloitte.
Statement By Managing Director Of Hayfield Family Collection
Speaking following the announcement, the managing director of Hayfield Family Collection, Michael Jacobi, said, “To be recognised among the greatest hotels in the European collection of Preferred Hotels & Resorts is a marvellous achievement for Hayfield Manor. It is fantastic news and has provided all our staff with a little morale boost. It has always been part of our promise to make each of our guests feel understood and valued, and to make their visit – however long or short – exceptional, so receiving this recognition for the quality of service we provide is a fantastic achievement and testament to the incredible work of our outstanding staff.”
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