At the National Hospitality Conference in the Four Seasons Hotel in Dublin, yesterday, the leading figures of the industry brainstormed and theorized upon the ways we can channel quality people into it.
Billy Kelly, head of Kelly's Resort Hotel, explained that in France there is a perception that waiting, for example, is a career, and not just a stop-gap; he opined that in Ireland, we need to create such a perception – we need to adopt that philosophy also.
Peter Nash of Tourism Ireland believes that in many cases catering colleges need to work more closely with companies in the hospitality sector. A better dynamic between the two will certainly bear fruit if it can be achieved.
John Scanlon of the prestigious Dorchester Collection stated that for a hotel to succeed employees and guest-experience must be managed as one. He also expounded the importance of maintaining a buoyant morale among staff.