Catering Company Elior Records Drop In Revenues

By Dave Simpson
Catering Company Elior Records Drop In Revenues

French catering company Elior has recorded a drop in revenues.

Losing Customers

Elior warned that it is continuing to lose customers in the COVID-19 pandemic, sending its shares almost 5% lower.

Europe's third biggest contract caterer said that its customer retention rate fell to 91% in the six months to the end of March from 92% the year before.

No Full-Year Guidance

It did not give full-year guidance.

Elior Chief Executive Statement

"We are in a contract business, it's an everyday battle," Elior chief executive Philippe Guillemot told analysts in a call, adding the group's 95% customer retention target could be pushed back from an original 2024 deadline.


"Especially with COVID-19, assumptions used to sign contracts were not met for months, and we had to enter into negotiations," he added.

Credit Suisse Analysts Statement

Credit Suisse analysts said that the situation could get worse as some customers have decided to delay tenders.

Approximately 14,000 Contracts

Elior has approximately 14,000 contracts with organisations including schools, businesses and hospitals.

Revenues Figures

First-half revenues dropped 22%, for a core loss of €25 million - the first since the group's 2014 return to Euronext.

However, after over a year of lockdowns, results were better than feared, with Elior delivering a positive free cash flow and bolstering its cash reserves on the back of a state-backed loan.


Not Expecting Material Recovery Before September

Elior does not expect its business and industry operations to see material recovery before September, and warned of more stringent health restrictions in French schools - with entire classes sent home after a single positive COVID-19 test.

News by Reuters, edited by Hospitality Ireland. Click subscribe to sign up for the Hospitality Ireland print edition.