General Industry

Air New Zealand Passengers Being Weighed

By Dave Simpson
Air New Zealand Passengers Being Weighed

Air New Zealand will be asking more than 10,000 customers travelling on its international network to take part in a passenger weight survey this month.


According to a statement published on, the survey is essential to the safe and efficient operation of the aircraft and a Civil Aviation Authority (CAA) requirement.

Air New Zealand load control improvement specialist Alastair James said that before each take-off, the pilot needs to know the weight and balance of the loaded aircraft.

James said, “We weigh everything that goes on the aircraft – from the cargo to the meals onboard, to the luggage in the hold.​ For customers, crew, and cabin bags, we use average weights, which we get from doing this survey.”


Customers on Air New Zealand’s domestic network were weighed in 2021. The airline noted that now that international travel is back up and running, it’s time for international flyers to weigh in.

Air New Zealand noted that for customers who are hesitant about jumping on the scales, there is nothing to fear.

James said, “We know stepping on the scales can be daunting. We want to reassure our customers there is no visible display anywhere. No one can see your weight – not even us! It’s completely anonymous.

“It’s simple, it’s voluntary, and by weighing in, you’ll be helping us to fly you safely and efficiently, every time.”

Location And Dates


The survey will take place at the entrance to the gate lounge of certain Air New Zealand flights departing from Auckland International Airport between 29 May and 2 July.

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