With the Dubai Duty Free Irish Open fast approaching and 100,000 visitors expected to descend on Donegal for the event, Fáilte Ireland helped local businesses get ready by hosting three Irish Open Service Excellence Charter workshops this week in the Inishowen Gateway Hotel in Buncrana, the Strand Hotel in Ballyliffin and the Redcastle hotel in Redcastle.
The fully subsidised workshops were centred on Fáilte Ireland’s Irish Open Customer Service Excellence Charter, which aims to act as an assurance to visitors coming to Donegal for the event that local businesses in the area are committed to ensuring they enjoy a comfortable, safe, informative and memorable experience, which represents good value for money.
Fáilte Ireland’s Head of the Wild Atlantic Way, Miriam Kennedy, commented, “The Dubai Duty Free Irish Open is an amazing opportunity for local Donegal businesses to showcase what the Wild Atlantic Way has to offer and we want to help everyone in the area from hotels to transport services to provide the best possible visitor experience for those attending the event and in turn, encourage visitors to come back to Donegal in the future.”
60 local businesses took part in the workshops which were designed to help those on the front line identify customer’s needs and expectations, and increase customer satisfaction, retention and loyalty as well as creating a sense of team spirit around the Dubai Duty Free Irish Open. On completion of the workshop, each business received a Fáilte Ireland Irish Open Customer Service Excellence Charter Certificate and sticker to display in their premises.
The Dubai Duty Free Irish Open will take place from of July 4 - 8 on Ballyliffin Golf Course, Co. Donegal.
© 2018 Hospitality Ireland – your source for the latest industry news. Article by Dave Simpson. Click subscribe to sign up for the Hospitality Ireland print edition.