General Industry

EPIC Emigration Museum Receives Fáilte Ireland Service Excellence Award

By Dave Simpson
EPIC Emigration Museum Receives Fáilte Ireland Service Excellence Award

Dublin's EPIC Irish Emigration Museum has received a Fáilte Ireland Service Excellence Programme Business Award.

Fáilte Ireland's Service Excellence Programme helps tourism businesses to reach and maintain the highest standards in customer service excellence, encourage positive recommendations, gain additional repeat business and increase visitor spend.

More than 50 of EPIC's staff members completed the training.

"Ensuring Visitors Experience The Very Best Of Ireland And Dublin"

Speaking at the presentation of the award, Martina Bromley, head of enterprise and hospitality development at Fáilte Ireland, said, "As the National Tourism Development Authority, our focus is on ensuring visitors experience the very best of Ireland and Dublin. Our Accredited Service Excellence Programme is all about strengthening competitiveness and helping tourism businesses to provide an experience that differentiates Ireland from its international competitors.

"We are delighted to present EPIC The Irish Emigration Museum with the Service Excellence Business Award. The attraction was recently voted 'Europe's Leading Tourist Attraction 2019', and this award substantially reinforces the attraction's reputation in customer service excellence, putting the visitor at the centre of everything they do."

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