Seasons at the Guinness Storehouse and Dalkey Castle have become the first visitor attraction centres in Dublin to complete the Fáilte Ireland’s Accredited Services Excellence Programme. The Programme is aimed at helping tourism businesses reach the highest standards in customer care, which can result in benefits such as business growth, additional repeat business, increased visitor spend and positive recommendations.
Speaking at the presentation of the accreditations, Martina Bromley, Head of enterprise & hospitality at Fáilte Ireland, said, “The Accredited Service Excellence Programme is aimed at helping tourism businesses strengthen competitiveness and to help differentiate Ireland from its international competitors as a location where the customer is at the centre of everything a business will do. It provides an opportunity for the Irish tourism industry to be recognised for ‘best in class’ customer service and great visitor experiences and we are delighted to present Seasons at the Guinness Storehouse and Dalkey Castle, two of the city’s finest attractions with their accreditation.”
Commenting on the accreditations, Matt Lawless, deputy general manager at Seasons at Guinness Storehouse, asserted, “Today’s accreditation from Fáilte Ireland is testament of the hard work and dedication of our staff. Our focus has been and must always be on providing the very best in customer care and service to the 1.7 million visitors a year that experience Seasons at Guinness Storehouse for first time as a visitor or corporate client.”
Meanwhile, manager of Dalkey Castle & Heritage Centre Margaret Dunne stated, “At Dalkey Castle & Heritage Centre, we have always placed the customer at the core of our business, and for the staff that have undertaken the course it gives them a real sense of affirmation that indeed we are doing things the right way. It will also help to ensure that customer service is at the forefront of everything we do and at the centre of all our interactions with visitors. I must complement the programme itself as it was excellently pitched for front facing staff and everyone was left enthused to go that extra mile for every single visitor.”
© 2018 Hospitality Ireland – your source for the latest industry news. Article by Dave Simpson. Click subscribe to sign up for the Hospitality Ireland print edition.