Shannon Airport has become Ireland’s first transport hub to receive Fáilte Ireland’s Service Excellence Programme’s Business Award. The programme is aimed at helping tourism businesses reach and maintain the highest standards in customer service excellence, which can result in benefits such as business growth, additional repeat business, increased visitor spend and positive recommendations.
The award is presented when 75% of staff and management in visitor facing businesses complete Fáilte Ireland customer care training.
Important Business Development Support
Speaking at the presentation of the accreditations, Martina Bromley, head of enterprise & hospitality at Fáilte Ireland, said that the programme is an important aspect of Fáilte Ireland’s business development and training supports, adding, “We are delighted to present Shannon Airport and businesses within the airport with the Accredited Service Excellence Programme’s Business Award. The programme is aimed at helping tourism businesses strengthen competitiveness and to help differentiate Ireland from its international competitors as a location where the customer is at the centre of everything a business will do. Shannon Airport and the related businesses can now rightly claim recognition for ‘best in class’ customer service and providing a great visitor experience.”
Striving For Innovation
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Welcoming the awards, Shannon Airport managing director Andrew Murphy asserted, “We have always striven to be innovators in everything we do at Shannon Airport and would like to thank Fáilte Ireland for selecting Shannon to be the first airport to participate in their Service Excellence Programme. It was wonderful to see our airport community come onboard to complete the customer care training. The awards give us an accolade that will greatly assist in our mission to always put our customers first. Combined with our new customer charter, they demonstrate our commitment to passengers to keep making Shannon even easier for them to use.”
© 2018 Hospitality Ireland – your source for the latest industry news. Article by Dave Simpson. Click subscribe to sign up for the Hospitality Ireland print edition.