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TUI Cancels Beach Holidays Scheduled Up To May 14

By Dave Simpson

Tour operator TUI has announced that all of its beach holidays scheduled up to and including May 14 will no longer operate due to the COVID-19 pandemic.

The company also stated that Marella Cruises holidays up to and including May 31 have been cancelled as well, and TUI River Cruise, which was due to launch last month, will now commence on November 26.

TUI said that it is constantly monitoring the situation and will start taking people on holiday again as soon as possible, and that it will update its customers as soon as it can about any changes to their holidays.

Informing Affected Customers

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The company added, "Our customer teams are working extremely hard to contact everyone affected, however, changes in ways of working and the closure of our retail stores have impacted the speed at which this can happen. And have also made it more difficult for our customers to reach us. We do understand this may be frustrating, but we'd like to assure everyone that we will be in touch as soon as we can.

"Customers who have a booking impacted by these changes will be able to amend their holiday to any other TUI package holiday on sale for free via manage my booking on our website. Customers who booked in retail should wait for us to contact them to discuss their options."

© 2020 Hospitality Ireland – your source for the latest industry news. Article by Dave Simpson. Click subscribe to sign up for the Hospitality Ireland print edition.

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Enjoy full access to Hospitality Ireland, our weekly email news digest, all website and app content, and every digital issue.
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