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Hotel

Aghadoe Heights Wins Service Excellence Award

By Dave Simpson

Killarney's five-star Aghadoe Heights Hotel and Spa has become the first hotel in Kerry to complete Failte Ireland’s Accredited Service Excellence Programme.

Surpassing Expectations

Commenting on the accomplishment, Aghadoe Heights general manager Niall Coffey said, “Guest-focussed service has always been an absolute priority in our business. We cannot simply be satisfied with meeting our guests’ expectations, we need to surpass them.”

Staff at the hotel completed specialised training modules that covered areas such as best in class service, customer standards, enhancing the guest journey and cultural awareness.

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© 2018 Hospitality Ireland – your source for the latest industry news. Article by Dave Simpson. Click subscribe to sign up for the Hospitality Ireland print edition.

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Enjoy full access to Hospitality Ireland, our weekly email news digest, all website and app content, and every digital issue.
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Enjoy full access to Hospitality Ireland, our weekly email news digest, all website and app content, and every digital issue.
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