The Bushmills Inn has won the award for ‘Outstanding Customer Service’ at this year’s Licensed & Catering News (LCN) Awards.
Bushmills Inn hotel manager Alan Walls said, “I’m delighted that our committed, hard-working team has been richly rewarded for their efforts by being recognised for their outstanding customer service. I’d like to wholeheartedly thank our amazing team for their consistent focus on quality, and for the warm and friendly welcome which each of our guests receive. The judging panel quoted that our staff were professional, polite, and very personable, always happy to help, and they created such a good rapport that their visit was one to remember. Thanks to them all for their outstanding service.
“Focused on service delivery and to continuously innovating to meet our guests’ needs, we invest heavily in what we offer everyone who visits the Bushmills Inn, and are delighted to have recently added a new and indulgent afternoon tea experience which promises luxury, decadence and relaxation for family and friends.”
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Bill Penton, LCN’s managing editor and organiser of the LCN Awards, said, “The Bushmills Inn is one of Northern Ireland’s most iconic luxury hotels, is in an enviable location, and surrounded by many of Northern Ireland’s most important tourism assets, but, importantly – and as experienced by our mystery shopping specialists – it is now even more widely known for its warm hospitality and exceptional customer service. It’s a privilege to be able to acknowledge and reward their exemplary standards and commitment to an unrivalled guest experience.”
The Bushmills Inn is located within Causeway Coast and Glens and includes 41 guest rooms, a gas bar, conference facilities, and a 30-seater cinema.