Domino's Told To Make Its Website And App Accessible To The Blind

By Dave Simpson
Domino's Told To Make Its Website And App Accessible To The Blind

Following the loss of a legal case in the US, Domino's Pizza has been informed that it is required to make its website and app fully accessible to blind people. reports that a blind customer named Guillermo Robles began legal action against the company in 2016 on the basis that while Apple smartphones have screen-reading software to aid visually impaired individuals, the Domino's app and website lack the labeling needed for the software to function properly, preventing him from completing an order.

In Breach Of The Americans With Disabilities Act

Robles argued that this meant Domino's was in breach of the Americans With Disabilities Act of 1990, which states it is unlawful for businesses to deny individuals with disabilities access to their goods and services unless the effort involved places them under an "undue burden".

Robles' claim was dismissed by a Pasadena federal court judge in 2017 on the basis that the government had yet to issue regulations about what apps and websites had to do to be compliant with the law. However, a three-judge appeals panel has now reversed the 2017 decision, asserting that the lack of specific rules did not mean that the food chain escaped its responsibility to provide "full and equal enjoyment" of its services to blind people.

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