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French Hotel CRM Platform LoungeUp Acquires Dublin-Based Hotel Virtual Assistant DmBook Pro

By Dave Simpson

French app, e-concierge, e-mailing and customer relationship management (CRM) platform for hotels LoungeUp has acquired Dublin-based virtual assistant for hotel management Dmbook Pro.

LoungeUp provides guest relationship management tools to the hotel industry. At present, over 2,550 establishments from around the world use the firm's services.

Dmbook Pro specialises in the management of hotel tasks and procedures, offering features such as online shift handovers and log books, knowledge bases, and guest request management.

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Dmbook Pro's client base currently consists of approximately 200 European hotels.

LoungeUp Co-Founder And CEO Statement

LoungeUp co-founder and CEO Mathieu Pollet stated, "The integration of Dmbook Pro's technology allows us to offer our hotel clients the potential to track each guest request from beginning to end. Any room-service order, spa treatment reservation or online check-in initiated by guests through the LoungeUp solutions is then processed by the Dmbook Pro solution. This ensures the request is properly followed up internally by the hotel staff. For the manager of an establishment, it's the best way of ensuring that the guest experience is of the highest standard throughout. When procedures are optimised and internal communication is improved, the quality of service becomes outstanding."

DmBook Pro Co-Founder Statement

Meanwhile, DmBook Pro co-founder Bruno Lanvin commented, "We've already worked with the LoungeUp team in the past to integrate our two products, which was greatly appreciated by our hotel clients and considerably enhanced their experience. This move seemed to us to be the natural next step in Dmbook Pro's development to a more comprehensive and better connected solution."

© 2020 Hospitality Ireland – your source for the latest industry news. Article by Dave Simpson. Click subscribe to sign up for the Hospitality Ireland print edition.

 

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