Subscribe Login
General Industry

Aer Lingus Alters Policy on Delays

By Steve Wynne-Jones

Aer Lingus has changed its policies on flight disruptions following a claim by the Aviation Authority that its treatment of passengers was in breach of consumer law.

Aer lingus, along with British airline Jet2 and Hungarian carrier Wizz Air, have avoided legal action over the Civil Aviation Authority's (CAA) claim after all agreed to change their policies.

Jet2 and Wizz Air have agreed to pay compensation for disruption caused by technical faults, while Aer Lingus and Jet2 have agreed to improve the information they give to passengers regarding flight disruption.

Get a FREE Digital Subscription!

Enjoy full access to Hospitality Ireland, our weekly email news digest, all website and app content, and every digital issue.

Processing your request...

Thanks! please check your email to confirm your subscription.

By signing up you are agreeing to our Terms & Conditions and Privacy Policy

The CAA claimed that Aer Lingus previously failed to provide passengers with adequate information about their rights during flight delays; a breach of consumer law that could have seen it face legal action.

Enjoy a FREE Digital Subscription
Enjoy full access to Hospitality Ireland, our weekly email news digest, all website and app content, and every digital issue.
Enjoy a FREE Digital Subscription
Enjoy a FREE Digital Subscription
Enjoy full access to Hospitality Ireland, our weekly email news digest, all website and app content, and every digital issue.
Enjoy a FREE Digital Subscription