General Industry

Aer Lingus Alters Policy on Delays

By Steve Wynne-Jones
Aer Lingus Alters Policy on Delays

Aer Lingus has changed its policies on flight disruptions following a claim by the Aviation Authority that its treatment of passengers was in breach of consumer law.

Aer lingus, along with British airline Jet2 and Hungarian carrier Wizz Air, have avoided legal action over the Civil Aviation Authority's (CAA) claim after all agreed to change their policies.

Jet2 and Wizz Air have agreed to pay compensation for disruption caused by technical faults, while Aer Lingus and Jet2 have agreed to improve the information they give to passengers regarding flight disruption.

The CAA claimed that Aer Lingus previously failed to provide passengers with adequate information about their rights during flight delays; a breach of consumer law that could have seen it face legal action.