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Dublin Airport's Platinum Services Wins Two Silver International Customer Experience Awards

By Dave Simpson

Dublin Airport's specialised VIP facility, Platinum Services, has won two silver awards at this year's International Customer Experience Awards.

The International Customer Experience Awards event, which was held online this year, recognises outstanding customer experience worldwide in a wide range of business areas.

Platinum Services was awarded silver accolades in the "Customer Services Team of the Year - Customers at the Heart of Everything" and "Business Change & Transformation" catergories.

"Absolutely Thrilled"

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Dublin Airport managing director Vincent Harrison stated, "We are absolutely thrilled to win silver in these two categories at these respected international awards as it showcases the tremendous work that the Platinum Services team does for its customers.

"This has been an exceptionally challenging year for all businesses, and, despite that, we have been unrelentingly passionate about putting our customers at the heart of everything we do, and our Platinum Services team takes great pride in delivering an outstanding customer experience every time."

Platinum Services Details

Platinum Services is a specialised private terminal facility that is located in a discreet area beside Dublin Airport Terminal 1. It features a private entrance and car park, personalised arrivals and departures services that include a private check-in and security screening process, a dedicated private suite with complimentary food and beverages, and a chauffeur service to and from aircraft.

© 2020 Hospitality Ireland – your source for the latest industry news. Article by Dave Simpson. Click subscribe to sign up for the Hospitality Ireland print edition.

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Enjoy full access to Hospitality Ireland, our weekly email news digest, all website and app content, and every digital issue.
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