Ryanair has issued a warning to its customers about fake boarding passes.
In a statement published on corportate.ryanair.com, Ryanair that it has "issued a warning to customers regarding fake boarding passes issued by kiwi.com for Ryanair flights. Under EU regulation 2015/1998, it is mandatory that passengers complete the Ryanair check-in process directly to ensure passengers are informed of all safety and regulatory protocols required when travelling. Kiwi.com circumvent these essential aviation regulations by issuing their own boarding cards which are not valid on Ryanair flights.
"From today (18th Aug), any Ryanair passenger with a boarding pass issued by kiwi.com will regrettably be refused boarding as they have not complied with Ryanair's safety and security protocols during check-in. Customers who wish to retrieve an official boarding pass can do so by accessing their booking via Ryanair.com or on the Ryanair app.
Get a FREE Digital Subscription!Enjoy full access to Hospitality Ireland, our weekly email news digest, all website and app content, and every digital issue.
"Ryanair urges customers to only book direct on the Ryanair website or app and avoid booking via third party agents, such as kiwi.com, who do not have authorisation to sell Ryanair flights or to issue boarding passes. Earlier this year, Ryanair introduced the 'verified seal' to further protect customers against these online travel agents who may be overcharging customers, providing incorrect customer details, and preventing Ryanair from dealing directly with passengers by providing fake email addresses. Ryanair has secured a court order in Czechia requiring Kiwi to stop replacing customer e-mail addresses with fake e-mail addresses, and preventing Ryanair from communicating directly with its passengers, however Kiwi is not yet complying with that order. The 'verified seal' is a guarantee for customers that they are booking directly on the Ryanair website and our branded tick which is visible on Ryanair.com and Ryanair app only."
Ryanair Director Of Marketing Statement
In a statement also published on corporate.ryanair.com, Ryanair director of marketing Dara Brady said, "We became aware of these fake boarding passes when a small number of passengers who booked their flights through kiwi.com arrived at the boarding gate without official Ryanair boarding passes last week. It is an obligation under EU regulations that an airline informs passengers directly of all safety and security policies regarding their flight. Kiwi.com are circumventing this by checking passengers in and replacing the Ryanair boarding pass with a fake boarding pass issued by kiwi.com.
"Any passenger presenting a kiwi.com boarding pass will be refused boarding on Ryanair flights. If you made a booking through kiwi.com we urge you to contact kiwi.com to obtain the necessary Ryanair booking reference and e-mail address so that you can complete check-in in line with our safety and security protocol. Ryanair check-in opens 24 hours pre-departure for all passengers and 60 days pre-departure for passengers who have purchased a reserved seat."
© 2021 Hospitality Ireland – your source for the latest industry news. Article by Dave Simpson. Click subscribe to sign up for the Hospitality Ireland print edition.