General Industry

Ryanair Issues Warning About Fake Boarding Passes

By Dave Simpson
Ryanair Issues Warning About Fake Boarding Passes

Ryanair has issued a warning to its customers about fake boarding passes.


In a statement published on, Ryanair that it has "issued a warning to customers regarding fake boarding passes issued by for Ryanair flights. Under EU regulation 2015/1998, it is mandatory that passengers complete the Ryanair check-in process directly to ensure passengers are informed of all safety and regulatory protocols required when travelling. circumvent these essential aviation regulations by issuing their own boarding cards which are not valid on Ryanair flights.

"From today (18th Aug), any Ryanair passenger with a boarding pass issued by will regrettably be refused boarding as they have not complied with Ryanair's safety and security protocols during check-in. Customers who wish to retrieve an official boarding pass can do so by accessing their booking via or on the Ryanair app.

"Ryanair urges customers to only book direct on the Ryanair website or app and avoid booking via third party agents, such as, who do not have authorisation to sell Ryanair flights or to issue boarding passes. Earlier this year, Ryanair introduced the 'verified seal' to further protect customers against these online travel agents who may be overcharging customers, providing incorrect customer details, and preventing Ryanair from dealing directly with passengers by providing fake email addresses. Ryanair has secured a court order in Czechia requiring Kiwi to stop replacing customer e-mail addresses with fake e-mail addresses, and preventing Ryanair from communicating directly with its passengers, however Kiwi is not yet complying with that order. The 'verified seal' is a guarantee for customers that they are booking directly on the Ryanair website and our branded tick which is visible on and Ryanair app only."

Ryanair Director Of Marketing Statement

In a statement also published on, Ryanair director of marketing Dara Brady said, "We became aware of these fake boarding passes when a small number of passengers who booked their flights through arrived at the boarding gate without official Ryanair boarding passes last week. It is an obligation under EU regulations that an airline informs passengers directly of all safety and security policies regarding their flight. are circumventing this by checking passengers in and replacing the Ryanair boarding pass with a fake boarding pass issued by


"Any passenger presenting a boarding pass will be refused boarding on Ryanair flights. If you made a booking through we urge you to contact to obtain the necessary Ryanair booking reference and e-mail address so that you can complete check-in in line with our safety and security protocol. Ryanair check-in opens 24 hours pre-departure for all passengers and 60 days pre-departure for passengers who have purchased a reserved seat."

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