AA Ireland's hospitality services team has named Co. Kilkenny's Mount Juliet Estate "Ireland's Hotel of the Year" for 2020.
The Irish Independent quotes AA director of consumer affairs Conor Faughnan as saying, "This award comes at a time when hotels, guesthouses and B&Bs across the country are facing an enormous challenge. But we know that while much is changing in the world around us, Mount Juliet Estate will continue to be a jewel in the crown of the Irish hospitality sector."
Meanwhile, reacting to the news, Mount Juliet general manager Mark Dunne said, "It's a little ray of sunshine in the midst of all the madness."
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The AA listed "exceptional service", a "warm welcome" and "excellent food options showing the best local produce the region has to offer" as reasons why it chose to name Mount Juliet "Ireland's Hotel of the Year" for this year, and added, "Mount Juliet Estate goes from strength-to-strength."
Additionally, the AA named Co. Louth's Ghan House "Guest Accommodation of the Year" and Co. Mayo's Mulranny Park Hotel received the AA's "Courtesy & Care" award for customer care.
AA chooses award winners based on feedback from anonymous visits to venues by trained inspectors who make notes about venues' hospitality, service, cuisine, facilities and staff.
The AA also says that winners must clearly demonstrate continuous improvement.
© 2020 Hospitality Ireland – your source for the latest industry news. Article by Dave Simpson. Click subscribe to sign up for the Hospitality Ireland print edition.