General Industry

DAA Reveals Improvement Plan For Dublin Airport Users

By Dave Simpson
DAA Reveals Improvement Plan For Dublin Airport Users

Dublin Airport operator DAA has revealed an improvement plan for users of the airport, including 15 points therein.


According to a statement published on, the plan’s 15 points for improvement are:

  1. strong security, to allow passengers to pass through security screenings swiftly;
  2. cleaner toilet facilities;
  3. additional seating;
  4. dedicated Terminal 1 family-seating zones;
  5. quicker free wi-fi;
  6. a revamp of the Terminal 1 security fast track;
  7. additional charging points;
  8. the removal of clutter from both of the airport’s terminals;
  9. improved customer service;
  10. an improved taxi experience;
  11. additional bus options;
  12. additional food options;
  13. more sustainable operations;
  14. new shopping methods; and
  15. an improved app.

Statement By DAA CEO

The statement published on quoted DAA chief executive officer Kenny Jacobs as saying, “We’ve listened to our passengers’ feedback, and we’re focusing on improving the things that matter most to them. This summer, our passengers can expect to see more staff, shorter queues, more seats, new family-seating zones, and less clutter across the airport. There will be more buses and taxis at the airport, and more places to eat and drink.

“Passengers will also be able to enjoy faster free wi-fi, with average speeds to be doubled over the course of this year. Charging their devices will be easier as well, with 20% more power sockets and USB charging ports. A full audit of existing sockets and ports has also been completed, with all broken units having been replaced.”

Jacobs was quoted as adding, “We have a fantastic range of new destinations from Dublin Airport, and we are ready for a very busy summer ahead. Stable security screening times have returned, and we are advising our passengers to come to the terminal two hours before a short-haul flight, and three hours before a long-haul flight.


“Passengers using Dublin Airport can expect an improved experience this summer, with higher standards across the airport and getting back to our usual travel advisory of two hours for short haul and three hours for long haul.”

Read More: Dublin Airport Summer Schedule Digital Flipbook Launched

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