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Ministers Comment On Dublin Airport Queue Issue

By Dave Simpson

Minister of Transport Eamon Ryan and Minister of State Hildegarde Naughton have expressed deep unhappiness about excessively long queues and wait times at Dublin Airport, according to a statement published on Gov.ie.

Not Satisfactory

According to the statement published on Gov.ie, the ministers said that it was not satisfactory that some people are missing their flights despite turning up to the airport for check-in on time, and that the situation is causing undue stress and potential cost to people, which is simply not good enough.

Meeting With DAA Chief Executive

At a meeting with the chief executive of Dublin Airport operator DAA, Dalton Philips, on Monday 30 May, Minister Naughton, with special responsibility for international transport, intended to seek seek to get clarity as to the reasons behind the delays at the airport, as well as assurances that can be provided to passengers ahead of this coming June bank holiday weekend, during which it is expected that there be a further increase in passengers numbers according to a statement published on Gov.ie.

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According to a separate statement published on Gov.ie, Minister Ryan and Minister Naughton expressed their immense disappointment and frustration at the unacceptable scenes at Dublin Airport over the weekend at the aforementioned meeting with Philips, and that the excessively long queues and wait times were causing significant distress to passengers as well as reputational damage to the country from a business, travel, connectivity and tourism point of view.

The ministers have instructed the DAA to report back by today (Tuesday 31 May) on solutions that can be put in place in ahead of  the coming June bank holiday weekend to deliver an acceptable passenger experience for individuals travelling through the airport, according to the separate statement published on Gov.ie, which also said that daily meetings will be held at ministerial level with the DAA until the issues at the airport are satisfactorily resolved, and that the ministers stated that the unacceptable queues should not be repeated this week and that intending passengers should be confident that they will make their flight with minimum inconvenience.

Additonally, the separate statement published on Gov.ie noted that Minister Naughton, who has special responsibility for international travel, would meet with airlines on the afternoon of Monday 30 May.

© 2022 Hospitality Ireland – your source for the latest industry news. Article by Dave Simpson. Click subscribe to sign up for the Hospitality Ireland print edition.

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