General Industry

DAA Outlines Plan To Improve Dublin Airport Passenger Experience

By Dave Simpson
DAA Outlines Plan To Improve Dublin Airport Passenger Experience

Following yesterday’s news that Minister of Transport Eamon Ryan and Minister of State Hildegarde Naughton had expressed deep unhappiness about excessively long queues and wait times at Dublin Airport, according to a statement published on, Dublin Airport operator DAA has announced that its CEO, Dalton Philips, and members of his executive management team met with Ministers Ryan and Naughton and their officials on Tuesday 31 May.


According to a statement published on, the organisation outlined plans to manage the passenger experience at Dublin Airport during the coming June bank holiday weekend and beyond, into the coming busy summer holiday period.

According to the statement, DAA advised on its plan to improve queue management, which involves maximising the availability of staffing resources and increasing the number of security lanes open at peak times, and it also updated the ministers on how Dublin Airport intends to compensate passengers who missed their flights last weekend.

DAA indicated that it is currently finalising operational arrangements for the June bank holiday weekend, and that this will be communicated within the next 24 hours, to deliver an improved passenger experience for all individuals who are departing from Dublin Airport this weekend, according to the statement published on, which also noted that the ministers emphasised the importance of restoring passenger confidence in Dublin Airport.

Continuing To Engage With Ministers

The statement published on added that Philips and his executive management team will continue to engage with the ministers daily.

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