General Industry

DAA Announces Dublin Airport Passenger Management Plans

By Dave Simpson
DAA Announces Dublin Airport Passenger Management Plans

Dublin Airport operator DAA has announced passenger management plans for Dublin Airport.


According to a statement published on, the DAA has outlined a number of alterations to the way in which passengers will arrive and enter Dublin Airport’s terminals over the coming period, which are being implemented to prevent the queuing issues that resulted in some passengers missing flights last weekend and to reassure individuals who are due to fly out of Dublin Airport over the coming days and weeks.

DAA is focusing on passenger experience improvements across three core areas: the maximisation of available staff resources; increasing the number of security lanes that are open at peak times; and enhancing the management of queues, according to the statement published on, which noted that the planned enhanced management of queues will include the set-up of a contingency triage mechanism to be utilised if any unanticipated issues arise.

As regards the coming June bank holiday weekend, there will be an additional 40 security staff members on duty this weekend to reduce the time that it will take passengers to get through security screening, according to the statement published on, which noted that this increase in on-duty security staff, combined along with a backup triage mechanism, is aimed at ensuring that no passengers miss their flights, going forward.

Advice For Passengers

DAA is advising passengers to arrive at the airport at least two and a half hours before the departure of short-haul flights to Europe and the UK, and at least three and a half hours before the departure of long-haul flights. It has also recommended that those who need to check in a bag allow up to one hour in addition.


Procedures At Particularly Busy Times

Triaging access to terminals will be deployed at particularly busy times, restricting access to the departures areas until within two and a half hours before a short-haul flight, or three and a half hours before a long-haul flight, with those seeking access to the terminals being required to present documentation, such as a booking confirmation or a boarding card that indicates their flight time.

Those who arrive too early for flights will be requested to wait in a dedicated passenger holding area, with special consideration being given to those who need special assistance and flyers travelling with autism. Essential facilities including bad-weather cover, seating and toilets will be in place in the holding areas, according to the statement published on

Previous News

The aforementioned news follows that from earlier this week, that Minister of Transport Eamon Ryan and Minister of State Hildegarde Naughton had expressed deep unhappiness about excessively long queues and wait times at Dublin Airport, according to a statement published on, and that the DAA announced that its CEO, Dalton Philips, and members of his executive management team met with Ministers Ryan and Naughton and their officials on Tuesday 31 May.

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